Shipping policy

DELIVERIES

Delivery is free on all orders over R700 and accordingly, if your order value is less than R700, the delivery fee will be will displayed when you checkout and recorded in your order confirmation and invoice, which will be emailed to You.

Delivery of your order will be made 2 to 7 business days from the date that your order confirmation is sent to you, except during sales and/or special events, such as Black Friday, when delivery may take up to 7 business days. We do not guarantee that your order will be dispatched or delivered on any particular date and time.

Your order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of your order.

Two attempts will be made to deliver your order and should you fail, refuse or neglect to be available and accept the order after 2 attempts, you may be liable for additional delivery charges or we may elect to cancel your order, in which event we will refund the full transaction value less delivery charges already incurred and a reasonable administration charge.

TRACKING YOUR ORDER

Once you order has been fulfilled and handed over to our courier partner, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your order.

Alternatively you can track your order by clicking on the link https://www.bobgo.co.za/track

DELIVERY AND PARCEL ACCEPTANCE POLICY

Any discrepancies, shortages, or concerns regarding missing or incorrect contents must be reported to us in writing within 24 (twenty-four) hours of delivery of the parcel. Claims received after this period will not be accepted, and the contents of the parcel will be deemed to have been received in full and in good order.

In accordance with the Consumer Protection Act, 2008 (CPA), you have the right to receive goods that are of good quality, in working order, and free of defects. Risk Transfer: Risk in the goods shall pass to the customer upon delivery and acceptance of the parcel. From that moment onward, the customer assumes full responsibility for the goods, and the company shall not be liable for any loss, damage and/or shortages occurring thereafter.

 

ORDER ASSISTANCE

If you require assistance with your order or have made a mistake with your order, please contact us on 084 927 2070 or flatbellystore@gmail.com for assistance.